You can initiate a return within 14 days of receiving the order.
After the courier has received your item, it can take up to one week for us to receive and process your return. It may take up to two weeks for Marketplace Seller orders. After the return is processed it may take 7 to 10 business days for the refund to show on your payment card statement.
If you request a return and refund for item, the total amount of the order will be refunded as the following:
- The returned product amount will be refunded to your credit in the same online payment method you used to pay for your purchase. If you paid by cash on delivery, we will transfer the refund to your Zurar wallet.
- The shipping fees will be added to your Zurar wallet
For example, if your order total was 500 LE+55 LE Shipping, 500 LE will be transferred to you (depending on payment method as previously mentioned) and 55 LE will be added to your account wallet
- In case of returns of damaged or defective products the total amount of the order (including shipping fees) will be refunded to your credit in the same online payment method you used to pay for your purchase.
Please see below conditions for your return request to be accepted:
You can’t return or exchange products if:
Exchange requests must be approved by the marketplace seller.Contact us
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